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Privacy Policy Personal Information Policy

Singila Ocean Lodge (hereinafter “Singilalodge (Pty) Ltd”) sometimes collects personal information from its customers in the course of its business activities. The following is an overview of how we handle such personal information:

Basic Approach to Handling Personal Information

Singila Lodge has set forth personal information protection policies and formulated the Singila Personal Information Protection Management Process to ensure its strict enforcement. We work constantly to improve and maintain the process while at the same time widely communicating our personal information protection policies to all company personnel (including board members, regular employees, part-time employees, short-term workers, and temporary workers) and relevant parties.

Collecting Personal Information

  • Singila Lodge collects personal information by legal and fair means only.
  • When we directly collect personal information from you in writing, we will specify how we intend to use the information provide contact information, and ask for your consent. When we collect personal information by other means, we will announce on our website how we intend to use it along with contact details.
  • Whether or not you provide personal information to Singila Lodge is up to you. Please note, however, that there are some services we may be unable to provide without your personal information.
  • When you provide personal information to Singila Lodge, you agree to the terms and conditions described in this section concerning this privacy policy. If you do not agree to the terms and conditions herein, please note that some services we offer (including responses to your inquiries) may not be available to you.

The Personal Information we collect

  1. Singila Lodge uses the personal information we receive from you to execute contracts and transactions concluded between you and Singila Lodge.
  2. Singila Lodge may be entrusted by a client company to process personal information. In such cases, we may make use of your personal information as instructed by the client company and retain the information until returning it to the client company or deleting it from our process.
  3. We may at times acquire commercially-available lists or directories.
  4. Singila Lodge will not collect, use, or provide to any third party any personal information such as the following without your consent.
    Information concerning:
    • Personal philosophies, beliefs, or religion,
    • Race, ethnicity, physical/mental disabilities, criminal records, or other information that may lead to social discrimination,
    • Workers’ right to organize, collective bargaining, or other collective activities,
    • Participation in demonstrations, petitions, or the exercising of other political rights,
    • Medical treatment or sexual practices.

How we use your personal information

  1. Singila Lodge uses the personal information we receive from you to execute contracts and transactions concluded between you and Singila Lodge.
  2. Singila Lodge uses your personal information to provide you with relevant information that may be of interest to you, such as information on our products, solutions, and associated services.
  3. Singila Lodge may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only for the activities with which we are entrusted. In such cases, Singila Lodge and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.
  4. Singila Lodge will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to—without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.
  5. Inquire for information about how we use the Shareholder Directory.
  6. We use personal information collected through the long-term product use safety inspection program to inform customers of inspections and provide information about performing inspections and recalls.


When we disclose or provide your personal information to third parties

As a rule, Singila Lodge does not disclose or provide the personal information we receive from you to any third party, except in the following cases:

  1. When we have your consent.
  2. When we employ a third party to handle all or part of the personal information we have collected, to perform services that are necessary to achieve our objectives.
  3. When personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.
  4. When we are required by law to do so.
  5. When it is necessary to do so to protect the life, body or property of people, and obtaining your consent is difficult.
  6. When it is necessary to do so to improve public health or promote the welfare or well-being of children, and obtaining your consent is difficult.
  7. When it is necessary to cooperate with national agencies, local governments, or their consigned parties in the execution of legally-prescribed business, but where obtaining your consent may hinder execution of the said business.
  8. To stop the provision of personal information to third parties without customer consent:
    It may at times be necessary for Singila Lodge to provide personal information received from customers to third parties such as Singila Lodge affiliates and distributors.

How we protect your personal information

Singila Lodge employs administrative, technical, personal, and physical safeguards to protect your personal information.

  1. Singila Lodge employs necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.
  2. Singila Lodge employees receive regular education on safeguarding personal information.
  3. In cases when companies hired by Singila Lodge to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements concerning the handling of personal information. We also employ all safety measures required by law.

Collection of Personal Information through our website Encription

When we collect personal information through our website, we employ Secure Sockets Layer (SSL) encryption to ensure the safe transmission of your personal information.


The Singila Lodge website uses cookies in some instances. A cookie is a small information file that stores information exchanges between your computer and our website. We use cookies only to store information that may be useful to you the next time you visit our website and provide greater convenience each time you interact with us. If you do not wish to receive cookies, you may disable them by changing the setting on your web browser. Please note, however, that certain services may not be available to you once cookies are disabled.

Web Beacons

The Singila Lodge website uses web beacons in some instances. A web beacon is a technology that is commonly used in conjunction with cookies. By using web beacons, we can assess the number of times you visit our website from your computer and compile aggregated statistics about your usage of our website. We use web beacons mainly to help us improve the products and support services we offer. We do not use web beacons to collect personal information from you, but by refusing to receive cookies, you can also reject web beacons.

Links to other websites

The Singila Lodge website may contain links to other websites. Please note that we are not responsible for the privacy practices employed by sites other than our own. Use of Cookies and Log Analysis Tools. 

Questions concerning personal information

  1. You may request the disclosure of any of your personal information in our possession. You may also inquire about the results of such requests and request revisions when necessary.
  2. You may contact us with questions or comments regarding our handling of personal information.
  3. Singila Lodge will respond to any such request in an appropriate manner, within reason. We have established the Personal Information Protection Office expressly for this purpose.

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